Frequently asked questions

This should also help you work out how it works

Why are you limited to a certain number of boxes?

We want to make sure we have enough veg week and in week out.

We open our Community Supported Agriculture (CSA) scheme periodically.

If we’re able to supply more boxes, we’ll open up a new window.

Are you certified organic?

No. But we follow organic principles: we don’t use pesticides and all our seeds and compost are organic. We go beyond organic in that we don’t use lights or hydroponics and we don’t plough – all those things that are allowed in organic farming but we don’t believe they help the planet or food quality. We also use a lot well rotted manure from the local horse livery, therefore closing the growing loop. This is not certified either but the composting process gets rid of any nasties. We’re not sure we need to pay for organic certification at this point as we’re quite transparent and we hope that you’ll get to know the farmer anyway. You can always email us with questions about our practices.

What are your growing practices?
We practise “no dig”, which is all about growing soil health.
All of our produce is grown sustainably without the use of synthetic pesticides, herbicides, fungicides, or fertilisers.
For more information about our growing methods, please ask. We’re happy to answer any questions!
Where is the food grown?

All our food is grown in sunny Cornwall, UK. We supply the local area and won’t be driving far to deliver products. We believe local is 10-20 miles max, not Bristol and definitely not Normandy or the Netherlands.

How does your Veggie Box CSA work?

We ask that people put their order in through our shop, then set up an online payment. This saves us some money that won’t go to Paypal or a bank.

You subscribe with an upfront full-season payment for a discount or pay full in monthly instalments by direct debit for a set length of time.

1. Order
  • Choose which box size you want
  • Decide whether you want to support us for the season or pay monthly
  • Fill out the google form here
  • Pay the invoice that we manually raise for you
2. Receive and enjoy
  • We’ll send you weekly emails with recipes and info about the food
  • You’ll either pick up or have your box delivered to you based on where you live and how you organise it with us

Going away isn’t a problem for your veg box, just let us know.  We can’t give your money back to you or give you credit but there are options:

  1. You can gift the box to a friend or family member which is good all round as it saves a bit of admin
  2. You can give the gift of time to a grower
  3. You can decide to give to someone in need but you have to give us plenty of warning (there are a lot in Cornwall and we work with other organisations to identify recipients). Ask us for details
  4. You can do at least one deferral to the end of the season
  • Orders can be picked up from set places in Flushing, Mylor, Penryn, Falmouth, Stithians, Carnkie and Truro. We’ll email you the address.
  • We’re still exploring delivery routes and days of the week but most will be fullfilled on a Friday. You’ll be notified before the season starts.
  • Home delivery is possible if you are shielding or vulnerable to those in Flushing, Mylor, Penryn, Falmouth, Stithians, Carnkie and Truro
  • If you’re picking up you’ll be asked to join a Whatsapp group for that location and you’ll be notified when it’s been dropped off

You can only swap items if you visit us on market day. At this stage, all our boxes are farmers choice. After a walk around the fields, we select the most vibrant vegetables that are at their peak so that they can be harvested fresh for your vegetable box. We have a website we’ll share with you so you can choose extra veg. Otherwise, come visit us at the market!

  • We aim for all our veg to be grown by Soul Farm
  • Sometimes we might be short of an item or two so some boxes get one item and other boxes get something else
  • If we’re really short, we sometimes buy in veg from some of our local farm friends that grow in the area. We know exactly how they grow so it meets our standards. Examples of this is Raw Skies farm in Stithians and Patrick’s Patch in Falmouth.
  • We also sometimes buy in bulk from Riverford wholesale – one of the best sources of organic veg we’re found. We will prioritise buying British veg and this is mainly in the early Spring during the hungry gap
We can leave your delivery in a specific location of your choosing. Please be aware that leafy greens need cool and can wilt. We’ll find some shade but this is not ideal for the life span of the food.
1. Volunteer – we’ll let you how know in welcome emails
2. Donate – Non-veg donation (because you want to support a farmer), email us. 
3. Spread the word – Tell your friends and family about us and share our Facebook page!

Some of the veg we produce live longer in plastic bags or tupperware. All of our restaurant produce goes out in tupperware boxes.

We’ve experimented with corn plastic but don’t like the idea of the air miles they involve and of fields being used to make plastic. We’ve also tried bags made from thistles, but these suck the moisture out of the leaves 🙁

Eco Plastic bag tech is clearly not there yet. This is an ongoing conversation and we’ll keep you updated on what where we’re at.

We really value and rely on your commitment but if life throws a curveball (as it often does). If you do need to cancel your membership, we ask that you try to sell your share to a friend before we go to the waiting list, therefore reducing our admin. Full terms and conditions are available on the Google form when you sign up.